Mila Chase
Aviation Specialist
Important information about our services and operations
Our role in your private aviation experience
2lun.com operates as a charter broker and technology platform, providing access to a global network of private aircraft operators. 2lun.com is not a direct air carrier and does not own, operate, or maintain any aircraft. All flights advertised and booked through our platform are conducted by independent, third-party air carriers who are fully licensed and certified.
Our role is to connect customers with qualified aircraft operators, facilitate booking arrangements, coordinate flight logistics, and provide customer support throughout the travel experience. We act as an intermediary between passengers and certified air carriers.
By using our services, you acknowledge and agree that 2lun.com's function is limited to arranging private charter flights and that all actual flight operations are performed by licensed third-party operators who assume responsibility for the safe conduct of flights.
All flights conducted by fully licensed carriers
All aircraft operators in our network hold the appropriate certifications and licenses required to conduct commercial air charter operations under applicable aviation regulations.
For flights within or departing from the United States, operators hold valid certifications issued by the Federal Aviation Administration (FAA), including:
For international flights and operations outside the United States, operators maintain certifications from the relevant aviation authorities in their jurisdictions:
2lun.com regularly verifies that all operators in our network maintain current, valid certifications and remain in good standing with aviation authorities. Operators must provide documentation demonstrating continued compliance with all applicable regulations, insurance requirements, and safety standards.
Charter broker regulations and legal framework
2lun.com operates in full compliance with applicable charter broker regulations and aviation laws in the jurisdictions where we conduct business.
As a charter broker operating in connection with U.S.-based flights, 2lun.com complies with relevant regulations established by the U.S. Department of Transportation (DOT), including:
In accordance with charter broker regulations, 2lun.com clearly discloses to all customers that we are acting as a broker and intermediary, not as a direct air carrier. This disclosure is provided at the time of booking and is incorporated into our Terms of Service. Customers are informed that the actual air transportation will be provided by licensed third-party operators.
For international operations, 2lun.com adheres to the aviation regulations and charter broker requirements of the relevant jurisdictions, ensuring compliance with local laws governing air charter brokerage services.
Understanding insurance and liability limitations
2lun.com does not carry liability insurance for aircraft operations. All passengers are covered exclusively by the insurance policies maintained by the aircraft operator conducting the flight.
All aircraft operators in our network are required to maintain comprehensive insurance coverage, including:
Insurance coverage levels must meet or exceed minimum requirements established by aviation authorities and industry standards. Operators must provide Certificates of Insurance demonstrating current, valid coverage with financially stable insurance carriers.
As a charter broker, 2lun.com's liability is limited as follows:
Detailed liability limitations are outlined in our Terms of Service.
While passengers are covered by operator insurance, we recommend considering additional personal travel insurance, trip cancellation insurance, or supplemental coverage based on your individual needs and risk tolerance. 2lun.com can provide information about insurance options but does not sell or underwrite insurance products.
Operator autonomy and operational control
All aircraft operators in the 2lun.com network are independent contractors operating their own businesses. They are not employees, agents, subsidiaries, or affiliates of 2lun.com.
Operators maintain complete operational control over their aircraft and flight operations, including:
2lun.com does not exercise control over, direct, or interfere with the aircraft operator's operational decisions, safety determinations, or flight conduct. We do not instruct operators on how to operate their aircraft, maintain their fleet, or manage their crews. All operational decisions remain with the certified operator in accordance with their operating certificate and aviation regulations.
Because operators are independent contractors and not agents or employees of 2lun.com, we do not assume vicarious liability for their acts, omissions, negligence, or misconduct. Passengers' legal remedies for issues arising from flight operations are with the operator, not with 2lun.com.
No guarantees or warranties
While 2lun.com maintains relationships with a network of aircraft operators, we do not guarantee the availability of any specific aircraft, operator, route, or departure time. Aircraft availability is subject to operator discretion, maintenance schedules, crew availability, weather conditions, and other operational factors beyond our control.
Charter flight pricing is determined by aircraft operators based on numerous variables including fuel costs, positioning requirements, crew expenses, airport fees, taxes, and market conditions. Quoted prices are estimates and may change. Final pricing is confirmed at the time of booking and may differ from initial quotes or advertised rates.
2lun.com does not guarantee:
Neither 2lun.com nor our operators are liable for delays, cancellations, or failures to perform caused by events beyond reasonable control, including severe weather, natural disasters, pandemics, war, terrorism, civil unrest, government actions, air traffic control issues, or other force majeure events.
Use of platform content and data
While we strive to provide accurate information on our platform, including aircraft specifications, operator details, pricing estimates, and service descriptions, 2lun.com does not warrant the accuracy, completeness, or timeliness of all content. Information is provided "as is" and may contain errors, omissions, or outdated data. Users should verify critical information directly with operators or 2lun.com staff.
Our platform may display content, images, specifications, and information provided by aircraft operators or third parties. 2lun.com is not responsible for the accuracy of third-party content and disclaims liability for errors, misrepresentations, or omissions in such content.
Information provided on our platform or by our staff is for informational purposes only and does not constitute professional advice (legal, medical, financial, or otherwise). We are not qualified to provide advice on immigration requirements, visa regulations, health precautions, travel restrictions, or legal matters. Consult appropriate professionals and official sources for such guidance.
2lun.com's website, mobile applications, and booking systems are provided on an "as available" basis. We do not guarantee uninterrupted access, error-free operation, or freedom from viruses or security vulnerabilities. Technical issues, maintenance, or system failures may temporarily limit platform functionality.
Contact information
If you have questions about this Disclaimer, our role as a charter broker, operator certifications, insurance coverage, or any other aspect of our services, please contact us:
For detailed terms governing your use of our services, please review our Terms of Service and Privacy Policy.
Aviation Specialist