Mila Chase
Aviation Specialist
How we protect and handle your personal information
Last Updated: October 16, 2025
2lun.com ("we", "us", or "our") is dedicated to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, share, and protect your data when you access our website, submit booking requests, or utilize our private aviation services.
By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use our services.
Types of data we gather to provide our services
When you book flights or interact with our services, we may collect:
Payment card details, billing information, and transaction history necessary to process your bookings. We use secure, encrypted payment processors and do not store complete credit card numbers on our servers.
Automatically collected information includes:
Correspondence you send to us, including emails, chat messages, customer support inquiries, and feedback.
The purposes for which we process your data
Process flight bookings, coordinate with aircraft operators, manage your account, and provide customer support.
Charge for services, process refunds, prevent fraudulent transactions, and maintain billing records.
Send booking confirmations, flight updates, service announcements, and respond to your inquiries.
Deliver promotional materials, newsletters, and special offers (you may opt out at any time).
Analyze usage patterns, conduct research, enhance user experience, and develop new features.
Comply with aviation regulations, tax requirements, and respond to lawful requests from authorities.
For users in the European Economic Area
If you are located in the European Economic Area (EEA), we process your personal data based on the following legal grounds:
Processing necessary to fulfill our booking and service agreements with you.
Where you have explicitly consented to specific processing activities.
Compliance with applicable laws, regulations, and legal processes.
Our legitimate business interests, such as fraud prevention and service optimization.
When and with whom we share your data
We do not sell your personal information. We may share your data with the following parties:
Information necessary to arrange and execute your flights, including passenger manifests and travel documentation.
Secure third-party services that handle payment transactions on our behalf.
Vendors who assist with website hosting, data analysis, email delivery, customer service, and marketing.
When required by law, court order, or to protect our rights, safety, or property.
In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
How to access, modify, or delete your information
You have the right to:
California consumers have the right to:
To submit a privacy request, please contact us at [email protected] or call +971 55 420 8822. We will verify your identity and respond within the timeframes required by applicable law.
Protection of minors' information
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at [email protected], and we will take steps to remove such information from our systems.
Marketing emails and opt-out options
We comply with the CAN-SPAM Act and other applicable email marketing laws. If you receive promotional emails from us:
How we protect your information
We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
• Encryption of data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security audits and vulnerability assessments
• Access controls and employee training
However, no method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Cross-border data processing
Your information may be transferred to, stored, and processed in countries outside of your jurisdiction, including the United States, where data protection laws may differ from those in your country. When we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions to ensure your data receives adequate protection.
How long we keep your information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:
When personal data is no longer needed, we securely delete or anonymize it.
How we use cookies on our site
We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
Required for basic site functionality and cannot be disabled.
Help us understand how visitors use our site and improve performance.
Used to deliver relevant advertisements and track campaign effectiveness.
Remember your settings and preferences for a personalized experience.
Links to external sites
Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
How we notify you of updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this policy and may notify you through email or a prominent notice on our website. Your continued use of our services after any modifications indicates your acceptance of the updated Privacy Policy.
Questions about this Privacy Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry as promptly as possible, typically within 30 days.
Aviation Specialist